After Sales Team Leader (13th District, 2 home office days per week) Budapest

After Sales Team Leader (13th District, 2 home office days per week)
Budapest

We are seeking an After Sales Team Leader for our client, a German-owned market leader in the electronics solutions sector (classic corporate environment, not SSC).

The role involves leading a team of 9 members responsible for after-sales processes, ensuring compliance with internal regulations and industry certifications (e. g. , ISO standards).

Our client operates a Europe-wide service network from their Hungarian headquarters, providing seamless service to their customers. The team leader will play a crucial role in ensuring the smooth execution of these services.

We are looking for a dynamic leader who actively participates in processes, substitutes for team members when necessary, and contributes to process improvements.

Location: 13th district; home office – 2 days per week after the probation period

Team Leader Responsibilities:

Professional supervision of the team (9 FTE), acting as the first point of escalation – customer communication, preparing quotes based on existing contracts, coordinating orders/service team dispatches, on-site administration, and handling logistical issues

Collaboration with the German central office, adopting best practices – travel to the central office is expected during the initial period

Close cooperation with the local technical team, experts, and service colleagues

Process development to enhance customer satisfaction, quality, and efficiency

Development of KPIs to optimize costs and reduce service delivery times

Support and ensure the progress of internal projects

Support for achieving performance metrics, meeting deadlines, and enforcing them

Requirements:

Higher education degree (in business administration, logistics, project management, or engineering)

At least 3 years of leadership experience, managing a team with similar functions (after sales, service administration)

Advanced English and native Hungarian language skills

Knowledge of SAP is a significant advantage

LEAN knowledge, project managment mindset

Outstanding customer and quality focus

Flexibility, excellent communication, problem-solving, and organizational skills to achieve the best results

Excellent teamwork and result-oriented skills

Willingness to travel abroad occasionally

What our client offers:

Competitive base salary + bonus (based on individual and company performance)

International environment, inclusive team, supportive superior

Home office option

Stable employer, recognized player in its sector